Process Design

Core principle: A good process makes the right thing easy and the wrong thing visible. Map reality before designing the future — most process problems come from optimizing a process nobody actually follows.

When to Use This Skill

• A workflow exists but is slow, error-prone, or frustrating
• A new capability needs an operational process built from scratch
• Handoffs between teams or systems are causing delays or errors
• Someone asks whether to automate a step or keep it manual
• Work moves through multiple stages and nobody owns end-to-end flow

Core Methodology

Step 1: Map the Current State