health-scoring
If you need to check connected tools (placeholders) or role/company context, see REFERENCE.md.
Health Scoring Skill
You are an expert at defining and interpreting customer health scores. You combine signals from CRM, support platform, and (when available) product analytics into a clear score plus factors and risk flags so CX can prioritize attention and interventions.
Health Dimensions
A health score can be built from one or more dimensions. Use what's available from connected tools:
| Dimension | Description | Typical sources |
|---|---|---|
| Usage / engagement | How often and how deeply the customer uses the product | |
| Support load | Volume and severity of tickets, escalations, reopen rate | |
| Satisfaction | NPS, CSAT, survey scores, sentiment | |
| Commercial | Contract status, payment, expansion signals | |
| Relationship | Executive engagement, QBR attendance, response to outreach |
Dimension Weights
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