feedback-analysis
Feedback Analysis
Overview
Customer feedback analysis transforms raw feedback into actionable intelligence across six interconnected capability areas. All capabilities share a common data pipeline: unified multi-channel feedback collection feeds sentiment detection, which powers NPS/CSAT scoring, feature clustering, ticket triage, churn signals, and ultimately roadmap prioritization.
Six Capability Areas:
- Sentiment Analysis — Multi-channel emotion detection beyond positive/negative/neutral
- NPS/CSAT Frameworks — Dual-track score + text analysis with mismatch detection
- Feature Request Clustering — Group and prioritize by frequency, emotion, and churn correlation
- Support Ticket Triage — Hierarchical taxonomy-based categorization and routing
- Churn Signal Detection — Behavioral and textual early warning systems
- Feedback-to-Roadmap Translation — Convert clusters to ranked product decisions
When to Invoke
Invoke Skill({ skill: 'feedback-analysis' }) when:
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