Feedback Analysis

Overview

Customer feedback analysis transforms raw feedback into actionable intelligence across six interconnected capability areas. All capabilities share a common data pipeline: unified multi-channel feedback collection feeds sentiment detection, which powers NPS/CSAT scoring, feature clustering, ticket triage, churn signals, and ultimately roadmap prioritization.

Six Capability Areas:

1. Sentiment Analysis — Multi-channel emotion detection beyond positive/negative/neutral
2. NPS/CSAT Frameworks — Dual-track score + text analysis with mismatch detection
3. Feature Request Clustering — Group and prioritize by frequency, emotion, and churn correlation
4. Support Ticket Triage — Hierarchical taxonomy-based categorization and routing
5. Churn Signal Detection — Behavioral and textual early warning systems
6. Feedback-to-Roadmap Translation — Convert clusters to ranked product decisions

When to Invoke

Invoke Skill({ skill: 'feedback-analysis' }) when: