Conduct Post-Mortem

Lead a blameless post-mortem to learn from incidents and improve system resilience.

When to Use

• After any production incident or service degradation
• Following a near-miss or close call
• When investigating recurring issues
• To share learnings across teams

Inputs

• Required: Incident details (start/end time, services affected, severity)
• Required: Access to logs, metrics, and alerts during the incident window
• Optional: Runbook used during incident response
• Optional: Communication logs (Slack, PagerDuty)

Procedure