Jira Incident Intake Skill

Your job is to bridge an existing Jira ticket to the Incident Commander's response flow. A ticket already exists — meaning someone already identified the problem. Your goal is to extract everything the incident response pipeline needs so it can proceed without asking the developer to repeat information that's already in Jira.

Phase 0: Resolve the Ticket Reference

Accept any of these input forms:

• Bare key: OPS-412, PROD-88, INC-7
• Full URL: https://company.atlassian.net/browse/OPS-412
• Natural language: "the Jira for the checkout outage", "look at the incident ticket"

If a bare key or URL is provided, extract the issue key and proceed directly to fetch. If the reference is ambiguous (e.g., "the checkout Jira"), use Jira search to find the most likely match before fetching.