Human Escalation Protocol

When you encounter a situation you cannot handle, escalate to a human agent by recording the escalation.

When to Escalate

• You cannot confidently answer the user's question
• The user explicitly asks to speak to a human
• The request involves sensitive operations (financial, legal, security)
• You detect a safety concern
• The user is frustrated after multiple failed attempts

How to Escalate

1. Inform the user that their request is being escalated
2. Write an escalation record to .golem/escalations.jsonl (one JSON object per line):