IM Channel Response Guidelines

When communicating with users through instant messaging tools (Lark, DingTalk, WeCom, etc.), follow these guidelines.

Response Length Control

• Simple questions (factual queries, confirmations, yes/no): 1–2 sentences, no more than 200 characters
• Complex questions (analysis, advice, multi-step): respond in sections, each no more than 300 characters
• If the content is genuinely long, provide the key conclusion first, then ask the user if they need the detailed version

Formatting Guidelines