wismo-bulk-status-report
Purpose
Generates a bulk report of orders most likely to generate "Where Is My Order?" (WISMO) support tickets — shipped orders whose tracking hasn't updated in N days, and unfulfilled orders sitting past a configurable SLA. According to industry research (Gorgias), WISMO accounts for ~18% of all incoming support requests, making proactive identification a direct ops capacity investment. Read-only. Replaces manual order-by-order admin scanning or helpdesk searches. The CSV output can be used to proactively contact customers before they contact you.
Prerequisites
shopify auth login --store <domain>- API scopes:
read_orders
Parameters
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
| store | string | yes | — | Store domain (e.g., mystore.myshopify.com) |
| format | string | no | human | Output format: human or json |
| dry_run | bool | no | false | Preview operations without executing mutations |
| unfulfilled_sla_days | integer | no | 3 | Flag unfulfilled orders older than this many days |
| stale_tracking_days | integer | no | 5 | Flag shipped orders where the last fulfillment was created more than this many days ago (proxy for stale tracking) |
| limit | integer | no | 250 | Max orders per page |
Workflow Steps
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