Reply to a Clara inquiry

Connect to https://mcp.heyitsclara.com/mcp and authenticate as the Clara account owner.

Retrieve the inquiry with get_inquiry before drafting. Confirm the intended business, inquiry, customer, phone number, and message from live Clara data. If the recipient is ambiguous or no phone number is on file, stop and ask the person rather than guessing.

Draft the reply in the business's voice and distinguish the draft from a sent message. Show the exact recipient and message, then obtain confirmation immediately before calling reply_to_customer. This tool sends a real SMS and is not a preview.

After the call, report the actual tool result. Do not claim delivery if Clara only confirms that the send was accepted. Use mark_sms_read only when the person separately asks to change read state.