Retention Diagnosis

Use this skill when the user wants to understand why users or accounts churn, flatten retention curves, or identify behaviors correlated with retention.

What this skill must produce

Always produce:

1. Retention problem statement
2. Lifecycle framing
3. Diagnostic hypotheses
4. Behavioral drivers and detractors
5. Measurement plan
6. Intervention ideas
7. Experiment backlog
8. Risks and caveats

Inputs to gather