Healthcare Customer Service

MEDIUM W011: Third-party content exposure detected (indirect prompt injection risk).

• Third-party content exposure detected (medium risk: 0.30). The required workflow handles direct customer service interactions with patients via chat or voice feeds where users can submit free text.

MEDIUM W009: Direct money access capability detected (payment gateways, crypto, banking).

• Direct money access detected (medium risk: 0.30). The skill operates as a healthcare customer service and patient support specialist. It handles billing inquiries, explains charges, discusses payment plans, offers financial assistance, and places billing holds during disputes (SKILL.md:31, SKILL.md:128-138). These functions represent customer-facing billing support and indirect billing/account operations rather than direct fund transfers, charges, or purchases. Therefore, it constitutes an indirect financial operation.