voice-of-customer

This skill answers one question: how the program asks a person about their experience and what it does with the answer: whom to ask, after which state and how long after it, how many times one person may be asked, which questions in which order, what happens to a low score and by when, how answers are read by the parts of the experience rather than as one number, and how a change gets back to the people who caused it.

Three properties make this work unlike its neighbors.