KPI Pulse (Customer Journey Analytics)

Produce a compact KPI digest in under 2 minutes. The goal is a crisp answer to "how did we do?" — not a deep-dive, not a data dump. Each KPI gets a scorecard showing current value, period-over-period change, trend direction, and the top dimension breakdown that explains any movement.

CJA MCP Tools Used

• describeCja(DATAVIEW_CONTEXT_GUIDE) — understand the data view context
• listComponentUsage — find the most-used metrics (the org's real KPIs)
• findMetrics — resolve metric IDs from user-specified names
• findCalculatedMetrics — include custom KPIs if present
• runReport — pull metric values for current and prior periods
• searchDimensionItems — top dimension breakdown for movers