AEM Workflow Triaging — Cloud Service

Classify workflow issues, determine what logs and data to gather, and map to the correct runbook or log search. Optimized for production support on AEM as a Cloud Service.

Variant Scope

• This skill is cloud-service-only.
• Log access via Cloud Manager download or log streaming.
• No JMX — workflow counts and queue metrics come from logs, APIs, or Developer Console.

When to use this skill

• User asks: "Workflow errors on <host> for the past X hours", "Workflow activity on <host>", "Why did workflow X fail?", "What should I collect to debug this workflow ticket?"
• User needs: Symptom classification, log patterns to search, Splunk queries, or required inputs for a runbook.
• Context: AEM Cloud Service (e.g. cm-p12345-e67890).