Email Ops

Use this when the real task is mailbox work: triage, drafting, replying, sending, or proving a message landed in Sent.

This is not a generic writing skill. It is an operator workflow around the actual mail surface.

Skill Stack

Pull these ECC-native skills into the workflow when relevant:

• brand-voice before drafting anything user-facing
• investor-outreach for investor, partner, or sponsor-facing mail
• customer-billing-ops when the thread is a billing/support incident rather than generic correspondence
• knowledge-ops when the message or thread should be captured into durable context afterward
• research-ops when a reply depends on fresh external facts

When to Use