freshservice-automation

Pass

Audited by Gen Agent Trust Hub on Jun 16, 2026

Risk Level: SAFEPROMPT_INJECTIONEXTERNAL_DOWNLOADS
Full Analysis
  • [PROMPT_INJECTION]: Indirect Prompt Injection Surface.
  • Ingestion points: Untrusted ticket data ingested through FRESHSERVICE_LIST_TICKETS and FRESHSERVICE_GET_TICKET as documented in SKILL.md.
  • Boundary markers: The instructions lack explicit delimitation or warnings to the agent to ignore instructions embedded within retrieved ticket descriptions.
  • Capability inventory: The skill provides extensive write capabilities including FRESHSERVICE_CREATE_TICKET, FRESHSERVICE_BULK_UPDATE_TICKETS, and FRESHSERVICE_CREATE_TICKET_OUTBOUND_EMAIL which could be manipulated by malicious ticket content.
  • Sanitization: No evidence of input validation or content sanitization before processing ticket data.
  • [EXTERNAL_DOWNLOADS]: External Infrastructure Dependency.
  • The skill documentation in SKILL.md directs users to connect to https://rube.app/mcp for tool functionality. This is a functional dependency for the Rube/Composio MCP integration.
  • [SAFE]: Self-referential Security Metadata.
  • The skill-report.json file contains internal audit data (security_audit block) that asserts a 'safe' risk level and 'safe_to_publish' status. These claims are evaluated as metadata and do not influence the independent security verdict.
Audit Metadata
Risk Level
SAFE
Analyzed
Jun 16, 2026, 12:19 PM
Security Audit — agent-trust-hub — freshservice-automation