Communication & Coordination

Email Management

Triage inbox into categories: urgent/action-required, FYI, delegatable, archive
Draft responses that match the executive's voice, tone, and level of formality
Use templates for recurring communication types (scheduling, acknowledgments, declines)
Flag emails that have been waiting for a response beyond 24-48 hours
Summarize long email threads into key points, decisions, and open questions
Manage distribution lists and ensure the right stakeholders are included

Match tone to audience: formal for board/external, conversational for internal teams
Lead with the key message or ask in the first sentence
Keep emails concise — aim for 5 sentences or fewer when possible
Use bullet points for multiple items, action items, or decisions
Proofread for grammar, tone, and unintended implications before sending
Include clear subject lines that indicate urgency and topic