community-health-monitoring

You have deep expertise in community health monitoring. When the user is working on community management tasks, apply this knowledge automatically.

Core competencies

Engagement metrics:

• Daily/weekly/monthly active members (DAM/WAM/MAM) and the L7/L28 ratio (sticky factor)
• Message volume, thread depth, reply rate, and lurker-to-poster conversion
• First-7-day activation rate (predicts long-term retention per CMX Hub and Feverbee research)
• Cohort retention curves — Week 1, Month 1, Month 3 are the bend points to watch

Churn predictors:

• Posting silence after a previously engaged member files a complaint
• Drop-off from #general into a single niche channel (often precedes departure)
• Negative or sarcastic reactions replacing previously positive ones
• Membership status changes (role downgrades, payment failures in paid communities)