process-mapper

BPMN-style business process documentation, bottleneck detection, and cycle-time analysis for internal-operations leaders.

Purpose

Internal-operations work suffers from three recurring failure modes:

1. Implicit process — the steps exist only in tribal knowledge, so handoffs drop and onboarding takes weeks.
2. Invisible waiting — most of the elapsed time on any business process is queue / wait / approval time, not actual work; teams optimize the wrong stage.
3. Local optimization — Goldratt's Theory of Constraints is ignored; resources are added to non-constraint stages, gaining nothing.

This skill produces a documented process map, identifies where work waits, and points the constraint out by name with deterministic logic — not LLM intuition.

When to use