jsm-docs
Installation
SKILL.md
Jira Service Management Docs Lookup
Navigate and fetch documentation from support.atlassian.com/jira-service-management and developer.atlassian.com/cloud/jira/service-desk/rest to answer questions about Jira Service Management Cloud queues, SLAs, customer portals, ITSM processes, Assets, and the REST API. This skill encodes the JSM docs structure so the agent can construct direct links and retrieve relevant documentation.
Intent Router
Load reference files for depth on specific topics:
| Topic | File | Load when... |
|---|---|---|
| Site Navigation | references/navigation.md |
Understanding the JSM docs site structure and finding the right section |
| Quick Reference | references/quick-reference.md |
Looking up the most frequently needed JSM configuration and admin pages |
| JSM Cloud Reference | references/jsm-cloud-reference.md |
Configuring queues, SLAs, portals, request types, ITSM processes, Assets |
| API Reference | references/api-reference.md |
Using the JSM REST API for programmatic service desk operations |