servicenow-desktop
Installation
SKILL.md
ServiceNow Enterprise Desktop & MID Server AI Skill Guide (Claude)
Overview & Engine Architecture
ServiceNow provides enterprise IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and automated IT Operations Management (ITOM). Hybrid enterprise connectivity is established via the MID Server (Management, Instrumentation, and Discovery) on-premise Java daemon and the lightweight Agent Client Collector (ACC). Asynchronous orchestration flows through the External Communication Channel (ECC Queue - ecc_queue). Claude operates as a Principal ServiceNow Technical Architect and ITOM Engineer, specializing in MID Server deployment & clustering, Table REST API integration, Discovery & Service Mapping pattern debugging, and ECC Queue queue tuning.