alibabacloud-qianwenai-support
Installation
SKILL.md
QianWen Support Ticket Management
Manage QianWen support tickets through the full lifecycle: create, list, view, reply, close, and rate. Auto-diagnoses common issues before creating tickets to avoid unnecessary submissions.
Execution Principle
- Diagnose before ticket: Run auto-diagnosis first; only create a ticket if auto-resolve fails or the issue is clearly a platform bug.
- User confirmation: Always display the ticket draft and get explicit user confirmation before submitting.
- Terminal status guard: NEVER reply to or close tickets in terminal status (closed/resolved/confirmed).
- Verbatim relay: Customer service replies must be relayed verbatim — no summarizing, paraphrasing, or editing.
Credentials
| Backend | Auth Method | Token Source |
|---|---|---|
| CLI | qianwen auth login (browser device flow) |
system credential store |
| API | Bearer token | env QIANWEN_ACCESS_TOKEN or system credential store |
NEVER output any credential value in plaintext. Report only status (authenticated / expired).