QianWen Support Ticket Management

Manage QianWen support tickets through the full lifecycle: create, list, view, reply, close, and rate. Auto-diagnoses common issues before creating tickets to avoid unnecessary submissions.

Data Flows and External Calls

The destinations below are the complete set of network endpoints present in this skill's shipped code. There are no others, and no Alibaba Cloud OpenAPI or other cloud API is called.

• https://cli.qianwenai.com/data/v2/api.json — the QianWen support (Workorder) API, this skill's own first-party platform. The skill POSTs ticket operation requests here (create, list, view, reply, close, rate, categories) carrying the operation name, paging parameters, and the ticket fields the user supplied and confirmed (category ID, ticket ID, description text, rating), plus a tracing User-Agent. Authentication uses the user's own QianWen session credential, which is sent to this first-party endpoint only and never to any third-party destination.
• https://meoo.com — official site of the MiaoWu app. The skill never requests this URL and sends nothing to it; it is only printed as a guidance link, because MiaoWu issues are handled on the app's own site instead of through a ticket.
• https://wukong.dingtalk.com — official site of the WuKong app. The skill never requests this URL and sends nothing to it; it is only printed as a guidance link for WuKong issues.
• https://www.qianwen.com — official QianWen consumer site. The skill never requests this URL and sends nothing to it; it is only printed as a guidance link for QianWen app issues.
• https://qoder.com — official Qoder and QoderWork site. The skill never requests this URL and sends nothing to it; it is only printed as a guidance link for those app issues.

What data leaves this machine: only non-credential diagnostic context — hostnames, IP addresses, ports, domain names, timestamps, and resource IDs the user supplies — together with the ticket text the user has reviewed and explicitly confirmed; all of it goes only to the first-party QianWen endpoint above. No credentials, tokens, local file contents or customer data are uploaded to third parties. No attachment, log file, screenshot or archive is ever uploaded by this skill.

Read-only guarantee: this skill is read-only with respect to cloud resources — it never creates, modifies, deletes or bills any cloud resource, and it performs no third-party data sharing beyond the destinations listed above. Its only write operations are support-ticket records on the QianWen platform (create, reply, close, rate), and each one requires the user's explicit confirmation of the displayed draft beforehand.

Chinese Symptom Examples