Observability & SLOs (Deep Workflow)

SLOs connect engineering work to user-perceived reliability. SLIs must be measurable from systems but grounded in user journeys.

When to Offer This Workflow

Trigger conditions:

• Defining 99.9% without defining for what
• Too many pages or none; need error budget discipline
• Product wants features while stability degrades

Initial offer:

Use six stages: (1) pick user journeys, (2) define SLIs, (3) set SLO targets & windows, (4) error budget policy, (5) alerting on budget burn, (6) review & iterate). Confirm metric stack and dependency SLOs from vendors.

Stage 1: User Journeys