Support Feedback Prioritization

Turn a week of support noise into a ranked, enriched action list — in minutes.

You have Intercom tickets, Slack threads, and a CRM full of customer data. This skill reads all of it, classifies every signal, enriches each item with ARR and plan data, and scores the stack using a weighted priority model. The output is a four-tier report — Critical, High, Medium, FYI — so you know exactly where to spend Monday morning.

Prompt Template

/schedule Act as a customer feedback analyst for {{COMPANY_NAME}}.

### Step 1 — Collect signals
Gather all feedback from the past 7 days from:
- Intercom: all tickets and conversations
- Slack: {{SLACK_CHANNELS}}

For each signal, note: source, customer name or ID, date, a 1-sentence summary, and the raw text.