# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set CRISP_EMAIL "your-email@example.com"
canifi-env set CRISP_PASSWORD "your-password"

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:

Complete the Browser Automation Setup using CDP mode
Login to the service manually in the Playwright-controlled Chrome window
Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

Respond to live chat conversations
Manage helpdesk tickets
Access visitor and contact data
Use canned responses
Create knowledge base articles
Set operator availability
View conversation analytics
Manage chatbot flows

Usage Examples

Example 1: Respond to Live Chat

User: "Reply to the visitor asking about pricing on Crisp"
Claude: I'll respond to that chat.
- Navigate to Crisp inbox
- Find pricing inquiry conversation
- Review visitor context and history
- Compose helpful pricing response
- Send message
- Confirm delivery

Example 2: Create Ticket

User: "Convert this chat to a helpdesk ticket for follow-up"
Claude: I'll create that ticket.
- Open current conversation
- Click convert to ticket
- Set priority and category
- Assign to appropriate team
- Confirm ticket created

Example 3: Use Canned Response

User: "Send the business hours canned response"
Claude: I'll send that response.
- Open active conversation
- Access canned responses shortcut
- Select "business hours" response
- Insert and send
- Confirm message sent

Example 4: Update Knowledge Base

User: "Add a new FAQ article about returns to Crisp"
Claude: I'll create that article.
- Navigate to Knowledge Base section
- Click create new article
- Set category as FAQ
- Write returns policy content
- Publish article
- Confirm live

Authentication Flow

Navigate to app.crisp.chat via Playwright MCP
Enter email and password from canifi-env
Select website if multiple
Handle 2FA if enabled (notify user via iMessage)
Verify inbox access
Maintain session cookies

Error Handling

Login Failed: Verify credentials, check for CAPTCHA
Session Expired: Re-authenticate automatically
2FA Required: iMessage for verification code
Website Not Found: List available websites for selection
Conversation Closed: Cannot send to closed chats
Visitor Offline: Message will be delivered when they return
Rate Limited: Implement backoff for rapid messages
Permission Denied: Check operator permissions

Self-Improvement Instructions

When encountering new Crisp features:

Document new chat UI elements
Add support for new message types
Log successful response patterns
Update for new helpdesk features

Notes

Free plan has limited features
Chatbot flows require Pro plan or higher
Visitor data depends on tracking setup
Knowledge base requires appropriate plan
Multiple operators can view same conversation
Mobile app notifications may duplicate
Campaign features have separate interface

crisp

Crisp Skill

Overview

Quick Install

Setup