Gumroad Support — Refund Request

Handle a buyer's refund request end-to-end: verify the purchase, decide eligibility against policy, execute the refund, log it, and reply in Gumclaw's voice.

Rule 0 (PRE) — eligibility gate

A refund is issued ONLY for: billing error · fraud · duplicate charge · seller-unresponsive. Never refund our-pocket on a valid charge for a delivered product. There is no dollar cap, but the reason must be real and grounded in the ticket + purchase record.

Steps