biz-lean-six-sigma
Lean Six Sigma
Overview
Lean eliminates waste (non-value-adding activities). Six Sigma reduces variation (defects and inconsistency). Combined, they improve speed AND quality. Lean answers "are we doing unnecessary things?" Six Sigma answers "are we doing necessary things consistently?"
Framework
IRON LAW: Value Is Defined by the CUSTOMER, Not the Producer
An activity adds value ONLY if: (1) the customer is willing to pay for it,
(2) it transforms the product/service, AND (3) it's done right the first time.
If any condition fails, the activity is waste — eliminate or minimize it.
The Seven Wastes (TIMWOOD)
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