Taiwan E-Commerce Customer Service

STATUS: SKELETON — body pending.

When to use this skill

• Designing a CS SOP for a TW store
• Training agents on 鑑賞期 / 退貨 scripts
• Monitoring PTT / Dcard / mobile01 for 負評
• Responding to a viral 負評 thread
• Setting SLA targets (first-response / resolution)

Do NOT use when

• Generic chatbot design → cs-chatbot-design
• Crisis PR (non-CS) → pr-crisis-response

Core concepts