Payment Dispute Handling

STATUS: SKELETON — body pending.

When to use this skill

• A customer has filed a credit card chargeback
• Issuing a refund that crosses the bimonthly invoice boundary
• Building an internal dispute-handling SOP
• Preparing evidence packets for acquirer review
• Reconciling dispute outcomes against invoice state

Do NOT use when

• Simple same-period refund → gateway-specific skill
• Consumer-law-level dispute (鑑賞期) → tw-ecom-compliance-consumer

Core concepts