Incident Response Assistant | 事故回應助手

Language: English | 繁體中文

Guide structured incident response from detection through post-mortem.

引導結構化的事故回應流程，從偵測到事後檢討。

Severity Classification | 嚴重程度分類

Level	Name	Criteria	標準	Response Time
SEV-1	Critical 重大	Full service outage, data loss	全面服務中斷、資料遺失	Immediate (< 15 min)
SEV-2	High 高	Major feature degraded, partial outage	主要功能降級、部分中斷	< 30 min
SEV-3	Medium 中	Minor feature affected, workaround exists	次要功能受影響、有替代方案	< 4 hours
SEV-4	Low 低	Cosmetic issue, minimal user impact	外觀問題、最小用戶影響	Next business day