atlassian-itsm
Atlassian ITSM Skill
IT Service Management workflows using Jira for incident/change tracking and Confluence for runbooks, postmortems, and documentation.
Purpose
This skill provides ITSM-focused workflows for network operations teams using Atlassian tools:
- Jira: Incident tracking, change requests, problem management, and task coordination
- Confluence: Runbook documentation, postmortem reports, and knowledge base maintenance
All write operations require human-in-the-loop confirmation per Constitution XIV.
Jira Read Workflows (User Story 1)
Discovering Projects and Issue Types
Before creating or searching issues, discover the available projects and their issue types.
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