Atlassian ITSM Skill

IT Service Management workflows using Jira for incident/change tracking and Confluence for runbooks, postmortems, and documentation.

Purpose

This skill provides ITSM-focused workflows for network operations teams using Atlassian tools:

• Jira: Incident tracking, change requests, problem management, and task coordination
• Confluence: Runbook documentation, postmortem reports, and knowledge base maintenance

All write operations require human-in-the-loop confirmation per Constitution XIV.

Jira Read Workflows (User Story 1)

Discovering Projects and Issue Types

Before creating or searching issues, discover the available projects and their issue types.