ServiceNow Change Workflow

Golden Rule

NEVER execute a network change without an approved Change Request. The only exception is an Emergency change, which still requires a CR and immediate human notification.

How to Call the Tools

The ServiceNow MCP server provides change management and incident tools. Call them via mcp-call:

python3 $MCP_CALL "python3 -u $SERVICENOW_MCP_SCRIPT" TOOL_NAME '{"param":"value"}'

ServiceNow Change Request States