Support Case Review

Use this skill when investigating an incident and you need to review AWS Support cases — either the current case associated with the incident or historical cases that may contain relevant context, similar symptoms, or proven remediation steps.

When to Use This Skill

• An active incident shares symptoms with previously resolved issues.
• You need to check if a similar support case was filed in the past 24 months.
• You want to correlate the current incident with known AWS service events.
• You need to retrieve communications and resolution details from a prior case.
• You want to identify recurring patterns across multiple support cases.

Prerequisites