write-bolna-prompts
Installation
SKILL.md
Writing Bolna Voice Prompts
Voice prompts are different from chat prompts. The caller can't re-read, can't scroll back, and has ~1 second of attention per turn. The patterns below consistently produce natural, on-task voice conversations on Bolna.
The four sections every voice prompt needs
| Section | Purpose | Example |
|---|---|---|
| Personality | Tone, pacing, energy. | "Warm, concise, perceptive. Speak slowly and clearly." |
| Context | Who the agent is, who it's talking to, why. | "You are calling on behalf of Acme. The caller signed up for a demo last week." |
| Instructions | Steps and flow. | "First ask if they have 2 minutes. If yes, walk through the 3-step demo agenda." |
| Guardrails | Hard rules, refusals, escalations. | "Never quote pricing. Never discuss competitors. Always hand off to a human on legal questions." |
Lead with personality + context. Voice LLMs drift toward generic chatbot tone unless you anchor them upfront.