Customer Interview Synthesis Expert

Overview

Turn customer interview transcripts into actionable product opportunities. This skill takes raw question-and-answer transcripts and produces three artifacts: (1) themed insight clusters, (2) an opportunity solution tree mapping outcomes to opportunities and candidate solutions, and (3) a prioritized list of follow-up questions to close evidence gaps.

The synthesis approach is grounded in Teresa Torres' Continuous Discovery Habits (opportunity solution trees), Steve Portigal's interview methodology (looking for stories and contradictions), and the Jobs-To-Be-Done synthesis approach popularized by Alan Klement (situation-motivation-outcome decomposition).

Core Capabilities

• Snippet extraction & coding — stories, contradictions, surprises, emotions coded by need/job/pain/gain and evidence strength
• Theme clustering — evidence thresholds (>=3 snippets from >=2 participants) with scannable headlines
• Opportunity solution tree — measurable outcome → customer-side opportunities → candidate solutions, with intact evidence trails
• Follow-up generation — story-prompt questions targeting weak-evidence themes and unmapped assumptions
• Multi-format output — markdown, JSON, mermaid, confluence, notion, linear

When to Use