Knowledge Operations

Knowledge bases do not fail by being incomplete. They fail by becoming untrustworthy: once a reader has been burned twice by a confidently wrong page, they stop reading and start asking in chat, and every subsequent doc you write is written into a void. This skill treats the KB as an operational system with owners, freshness SLAs, and a measurable health score — not as a writing backlog.

The core insight is that deletion is the highest-value action available. Most struggling knowledge bases need 30% fewer pages, not more pages.

When to use this skill

• The wiki is large and distrusted — people ask in chat rather than search, and are right to
• A doc audit is due before onboarding a cohort, an acquisition merge, or a compliance review
• Search returns the wrong page consistently, usually because three near-duplicates compete
• Nobody owns large parts of the KB and nobody can say what is current
• Planning a documentation-debt sprint and needing a ranked backlog rather than a wish list
• Migrating between wiki platforms and needing to decide what survives the move