Process Mapper

Turns "this takes forever and nobody knows why" into a measured map with a ranked backlog. Most process work fails on two things: it maps what people describe rather than what runs, and it costs wait-time savings as if they were labour savings. This skill is built to prevent both.

When to use this skill

• A process is slow and nobody can say which step is responsible
• Work bounces between teams and the handoffs are suspected but not measured
• Rework is high — submissions get returned, tickets get reopened, orders get corrected
• Before automating anything — to check the step should exist at all
• Onboarding a new team onto an inherited process nobody has documented
• An improvement programme needs a backlog ranked by payback rather than by volume of complaint

Inputs the skill expects