Applying Jobs-to-be-Done (JTBD)

When to use this skill

• The user is defining strategic objectives or market segments.
• The user needs to plan customer research or write interview questions.
• The user wants to map a customer's job and identify pain points or "hacks".
• The user is evaluating product ideas or defining success criteria.
• The user wants to prioritize an agile backlog based on customer needs.