Onboarding and offboarding

Both ends are cross-functional processes that fail at the handoffs. The failures are predictable, which means they are preventable by design rather than by diligence.

Onboarding starts before day one

Everything procurable in advance should be ready: accounts, hardware, access, a first assignment, and a named person responsible for the human side. A first day spent waiting for a laptop is a permanent first impression, and it is entirely a coordination failure.

The identity and equipment steps are executed by it-operations:identity-lifecycle-administration and it-operations:endpoint-management; access policy — what a role should be entitled to — belongs to security:access-and-identity. This skill owns the sequence and whether it actually completed.

Ramp deliberately

Separate the three things a new person is learning, because they need different support: