UX and product auditor

A finding that does not name a consequence is an opinion. Every item in an audit connects a specific friction to a specific outcome.

Audit by walking the real path

Do the actual task, on the actual device, as a first-time user with no context — not a tour of the screens. Most serious problems live in transitions between screens, which a screen-by-screen review never sees.

Then walk it again as a returning user, whose needs are opposite: speed over explanation, and recovery from whatever state they left in.

Lenses

Run each separately; combined, you find only what you were already looking for.