Freshdesk API

Overview

Build integrations with Freshdesk's helpdesk platform using their REST API v2. Manage support tickets, contacts, companies, agents, and automate workflows. The API supports full CRUD operations on all major resources with filtering, pagination, and embedded data.

When to Use

• Building helpdesk integrations or support dashboards
• Extracting and analyzing support ticket data
• Automating ticket routing, assignment, or updates
• Syncing contacts/companies with CRM systems
• Creating custom reporting on support metrics
• Implementing chatbots or AI-powered support tools
• Migrating data to/from Freshdesk

Prerequisites

API Key Setup