Major Incident Communication — IT

Incident: {{ incident_title }} | Severity: {{ severity }} Affected: {{ affected_services }} | Impact: {{ estimated_impact }} Channel: {{ communication_channel }}

Communication Timeline

INCIDENT DETECTED
    │
    ├─ T+0 min:   Initial notification (within 15 min of detection)
    ├─ T+30 min:  First status update
    ├─ T+60 min:  Hourly updates (SEV1) / 2-hour updates (SEV2)
    ├─ Resolution: Resolution announcement
    └─ T+48 hrs:  Post-incident summary (for SEV1/SEV2)

Template 1 — Initial Notification