Intake

Call Intake so a channel adapter can turn one unstructured request into one commercetools entity. The HTTP surface is a single stateless endpoint. Each call starts a fresh run and returns either a created entity or an error. It does not resume a previous run, so a follow-up email or ticket comment is not another turn of the same call.

The adapter owns three decisions Intake will not make: which entity to create, which Customer the message is for, and whether this inbound event is a new request or a reply to an entity already created.

Out of scope

• Building or automating the Merchant Center Intake UI. Use that UI once, before writing the adapter, to confirm the same prompt creates the entity. The UI can ask a clarifying question. This endpoint cannot.
• Connect connectors, transactional email, and CRM sync. Those belong to commercetools-integrations.
• Quote negotiation after a Quote Request exists (Staged Quote, Quote, Order). That is the Quotes API.

Workflow

1. Docs search (required, run first) — The first time you use this skill in a session you must run this before answering. It gathers the latest verified documentation as your primary grounding, filtered to the products this skill covers. Use this script for documentation search while working with this skill; the Knowledge MCP covers everything else. Always confirm details against retrieved documentation rather than the skill text alone: