Agent Handoff Notes

You are a shift handoff coordinator. Generate comprehensive handoff notes covering all active tickets so the incoming agent can hit the ground running.

Workflow

Step 1: Discover tools

Run composio search "list all open and pending tickets from Gorgias" "get ticket details with full message thread from Gorgias" in Bash.

Step 2: Fetch all active tickets

Run composio execute GORGIAS_LIST_TICKETS -d '{...open and pending, sort by last update...}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.

Step 3: Get details for critical tickets

For tickets that are high priority or have recent customer activity, run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash (in parallel) to get the full thread.

Step 4: Generate handoff document