Culture-as-Product Operating System
Culture-as-Product Operating System
"Every company builds two products: one is the product they build for their customers, and the other is a product they build for their team. That's what culture is." — Dharmesh Shah
What It Is
Treat company culture as the "product" you build for employees (your customers). Just as you wouldn't freeze code on a product, you shouldn't freeze culture.
When To Use
- Scaling beyond the founding team
- When employee sentiment begins to drift
- Culture feels like "HR fluff" or posters on walls
- Need to evolve culture while preserving core values
The Operating System
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