delicate-conversation-scripts
Delicate Conversation Scripts
Overview
A structured approach to delivering difficult feedback that relies on observable facts rather than judgment, reducing defensiveness and clarifying expectations.
Core principle: Your job is to drive results, not make employees happy. But doing it well preserves the relationship AND improves performance.
The Six-Step Script
┌─────────────────────────────────────────────────────────────────┐
│ 1. NEUTRAL OPENING │
│ "I want to chat with you about [Topic]..." │
├─────────────────────────────────────────────────────────────────┤
│ 2. OBSERVABLE EVIDENCE │
│ "What I am hearing/observing is [Specific Fact]..." │
│ NOT: "You're not a team player" │
│ YES: "In the last 3 meetings, you interrupted others 7x" │
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