The Agent Skills Directory

[SAFE]: The skill is comprised solely of Markdown instruction files (SKILL.md and several reference files). It serves as a behavioral guideline for an AI agent acting as a support specialist.
[NO_CODE]: There are no scripts (.py, .js, .sh), binaries, or package manifest files (package.json, requirements.txt) included in the skill. No automated execution of code is possible from the provided files.
[SAFE]: The instructions include security best practices for the agent, such as explicit directives in references/customer_responses.md not to ask customers for passwords and guidelines in references/triage_routing.md to avoid sharing account IDs in public channels.
[SAFE]: No external URLs, remote resources, or obfuscated content were detected during analysis.

product-support-specialist