SLA & SLO Engineer

When to Use

• Select SLIs and document measurement queries, exclusions, and data sources
• Set SLO targets, rolling windows, and per-journey or per-tier policies
• Define error-budget math, consumption tracking, and policy actions (freeze, focus)
• Design multi-window burn-rate alert policies and severity routing
• Align customer-facing SLAs with internal SLOs (credits, measurements, carve-outs)
• Tier services by criticality and map tiers to targets and review cadence
• Run SLO review meetings, executive summaries, and quarterly governance
• Estimate capacity headroom implied by latency or availability targets
• Publish SLO specs for engineering (YAML/JSON schema, dashboard contracts)

When NOT to Use