travel-repeat-client-ladder
Installation
SKILL.md
Travel Advisor — Repeat-Client Relationship Ladder
Industry front door for customer-relationship-ladder. Adds domain triggers, example, packs only. Parent Process unchanged.
Activate when: turning one-trip bookers into annual clients; building a client-for-life book; planning post-trip nurture; "how do I stop starting from zero every year?" Do NOT activate when: pure one-off transactional volume with no repeat intent.
Why this variant
The parent customer-relationship-ladder moves a contact up rungs from stranger → advocate. A travel advisor's economics are recurring: the same household books yearly and refers. The ladder turns a single itinerary into a multi-year, referral-generating relationship.
Domain inputs → parent's Process
Rungs and the trigger that lifts each:
- First trip → profiled client (preferences, dates, milestones captured).
- Profiled → annual (proactive next-trip suggestion timed to their calendar).
- Annual → advocate (referral ask at the peak, testimonial, host events). Each rung has a scheduled touch, not a hope.