Emotional Design (Norman)

Overview

Apply Norman's three-level emotional design model to set emotional goals, evaluate current experience, and propose changes that preserve usability while increasing meaning and delight. Read references/emotional-design.md for definitions, findings, and checklists.

Workflow

1. Frame context

• Identify user, context of use, constraints, and desired emotion.
• If missing, infer from product category and ask 1-2 focused questions.

2. Map to three levels

• List current cues and gaps per level.
• Use references/emotional-design.md "Level cues" to avoid overlap.

3. Design interventions